1. How we collect personal information
We’ll collect information from you in several ways and most of the information we collect comes directly from you and with your consent.
If you’re a member of our audience, we will collect your personal information when:
You book advance tickets for our concerts/events via email, Facebook, Twitter or via our website contact page
If you are a musician outside of the orchestra (non-member) who participates as a soloist or guest instrumentalist/vocalist, we will collect your personal information when:
- You agree to work with us
- Through promotion of the event you’re involved with through our social media channels (Facebook, Twitter, website) where consent has been granted
If you are a member of the orchestra:
- When you join as a member
We will always make it clear what data we are collecting from you during these transactions. Sometimes we may be given your information from third parties, such as other cultural organisations who have asked your permission to share your data.
If your data is provided to us by another person because they feel you may be interested in our work e.g. a recommendation by a friend, or from a publicly accessible source (such as a website) we will contact you to tell you where we obtained the information.
The following data and information may also be automatically collected when you visit our website:
- IP address
- Referring website
- Web browser and device
- Time and date
- Web pages visited
- Geographical location
Depending on your own privacy settings, you may give us permission to access information from your social media apps.
We may also capture your image in photography or in the video recording of a concert/event. Sometimes children attend our concerts and in these events prior media permission is sought from parents/guardians when they book their tickets in advance.
2. The types of personal information we collect
We only collect personal information that is essential to our operation as an organisation, allows us to fulfil our obligations to our audience, members/participants, maintain our records and accounts, provide good customer service, and to promote our work in and out of concerts/events.
Most of the information we collect is obtained directly from you and may include:
- postal addresses
- email addresses
- telephone numbers
- online identifiers
- records of communications sent to/received from individuals
- photos/film/audio recordings of performances
- where the data is collected from and stored
We may use images/sources that are available in the public domain to help us identify individuals who attend our events/express an interest in working with us.
Sensitive personal information
We may collect sensitive classes of information on occasions. Examples of this might include a disability or the racial or ethnic origin of a person. This data is only collected with the explicit consent of the individual.
If you have a disability, we may also process information which will help us make sure that you have the best experience when attending one of our concerts, as one of our members or participants. This could include:
- you use a wheelchair and require wheelchair access
- that you bring an assistance dog
- you require a seat for a personal assistant
If this data is ever processed for purposes of monitoring and reporting, it is always done so anonymously.
3. How we use personal information
The information we collect about you helps us to provide you with the best service we can, to better understand what you need from us and to make sure you don’t miss out on information about our upcoming concerts, events and special offers.
We process personal information to fulfil a contract with you (e.g. to provide you with a ticket for one of our concerts), where we have your consent to do so, where we are legally obliged to and where there is a legitimate interest. For example, we may use your information to:
- Deliver information to you
- Improve the service we offer you
- Understand how you want to be contacted, i.e. email, post, phone
- Contact you about what’s on, news, and topics you’ve asked to hear more about
- Provide you with information on goods and services by other cultural partners whose work you have seen at one of our concerts/events, where we have your consent to do so
- Understand your interests and preferences so that when we contact you the information is relevant to you
- Create mailing lists to share information about our activities
- To conduct research to understand the geographical location and demographics of our audience
- Notify you about practical issues that could affect your booking such as a change to our programme
- Gather feedback from you directly or by survey
- To make sure any communications we send you about supporting Lancashire Chamber Orchestra are appropriate
4. How we manage and protect personal information
We will never share your personal information with any third parties for marketing purposes without your prior consent. We will never sell, rent or trade your personal information.
To fulfil our contract with you it’s sometimes necessary for third party providers to have access to your data so that they can perform services on our behalf .
We’ll only keep information for as long as is reasonably necessary for the purposes set out in this notice and to fulfil our legal obligations. We’ll never keep more information than we need.
If you ask us to stop sending you direct marketing communications, we will, and you can change your preferences at any time.
We may need to share personal information:
- Service providers who work on our behalf for the fulfilment of a contract we enter with you, for example mailing houses, website hosting or email delivery services
- The police or a regulatory or government authority investigating illegal activities
If your personal information is transferred outside of the EEA in this way, we will take steps to ensure that your privacy rights are protected as outlined here.
Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our site as no transmission over the internet is 100% secure; any transmission of your data to us is therefore at your own risk.
5. Your Rights
Every email you get from us will include details about how to change your communications preferences and how to unsubscribe from future communications.
You have the right to ask us to amend or stop how we use your personal information including for marketing purposes. You can do this by phoning, emailing, or in writing using the correct details below.
You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data, please let us know using the details below.
You have the right to be forgotten; if you would like us to remove the personal information we hold about you, please contact us using the details below.
You can request details of personal information that we hold about you by contacting the data team and providing a description you would like to see, together with proof of your identity.
It is easy to access and amend the personal information that we hold on you. You can do this by e-mailing:
or use the contact page on our website.
You have the right to lodge a complaint with The Information Commissioner’s Office.
Further Information and updates to this notice:
The Lancashire Chamber Orchestra website is owned and operated by Lancashire Chamber Orchestra. For the purpose of the Data Protection Act 1998 and EU GDPR the data controller is Lancashire Chamber Orchestra.
This notice was updated on 24th May 2018. It may be necessary to update it from time to time to reflect changes to our business operations or to legislation. Updates will be posted on our website. We may also directly inform you of any changes.
For further information on data protection regulations and laws: